Technical Diagnosis
Review voltage, charging behavior, storage time, application route, installation status, BMS or protection signals and usage records to identify likely causes.
Sodium-ion battery after-sales support
After-sales system
Support that protects your battery project after delivery.
Battery problems rarely happen in a laboratory. They happen on delivery routes, in vehicles, inside backup systems and at customer sites where downtime costs money. NaVolt helps partners diagnose issues quickly, separate product risk from usage or system mismatch, and keep end users confident in the battery program.
12 GWh
Annual PACK capacity behind delivery support
40+
Invention and innovation patent portfolio
4-Step
Clear after-sales handling workflow
Service coverage
From fault diagnosis to long-term operating guidance.
Warranty Coordination
Collect model, batch information, purchase records, photos, videos, test data and operating feedback so each case can be reviewed with traceable information.
Replacement Support
Coordinate replacement planning, shipment communication and partner response when a confirmed product or delivery issue requires corrective action.
Usage Guidance
Provide practical notes for charging, storage, maintenance, low-temperature operation, vehicle matching and safety across sodium-ion battery and PACK applications.
Case preparation
What helps us solve your case faster?
The more complete the first report is, the faster our technical team can judge whether the issue comes from the battery, charger, controller, inverter, installation, storage or operating conditions.
1
Product model, voltage, capacity, batch number and purchase record
2
Application scenario, vehicle or equipment model, charger or system setting and operating environment
3
Clear photos or videos of the battery, wiring, label, fault indicator and installation position
4
Measured voltage, current, temperature, protection signal, error code and recent usage history when available
Response workflow
After-sales handling process.
01
Case Intake
Collect product information, application scenario, issue description, photos, videos and test data.
02
Technical Review
Service and engineering teams review battery status, system matching, charging behavior, storage history and operating conditions.
03
Solution Confirmation
Confirm repair advice, usage correction, replacement plan, warranty handling or further test requirements.
04
Closed-Loop Follow-Up
Track the case result, summarize the cause and provide prevention advice for future batches or projects.
Risk prevention
Preventive support for long-term battery value.
After-sales service is not only about solving failures. NaVolt helps partners reduce repeated problems by improving matching habits, storage control, installation details and customer usage education.
Sodium-Ion Start-Stop Batteries
Review vehicle compatibility, terminal layout, CCA demand, cold-route use, charging behavior and replacement guidance before broad market launch.
Starter and Commercial Vehicle Batteries
Check high-pulse starting duty, storage duration, installation condition, vibration exposure and fleet feedback to reduce repeat service pressure.
Custom PACK and Backup Systems
Review BMS settings, load profile, connector condition, enclosure protection, thermal environment and charge-discharge strategy for long-term stability.
Submit an after-sales request
Send the model, batch information, application, issue description and supporting photos or videos. NaVolt will review the case with the appropriate technical contact.